Help Centre
We've put together some very useful guides to answer a lot of the frequently asked questions that we get. If you can't find what you're looking for, you can get in touch at the bottom of this page.
About The Tag
Is it durable?
Plastic or rubber tags sometimes don't cut it, especially if your pet is prone to chewing. Our metal tags are the most durable tag you'll find on the market, and they do not fade.
How do I set it up?
You can find out setup guide here. If you're having trouble setting up, please contact us using the form below.
Can I get multiple tags?
Yes, you can order multiple tags from us, and you can set multiple pets up on your profile.
How much does it cost?
The standard tags and pet profile are 100% free right now. We charge $/£3 per month to use our tracking feature, and we are launching new features every month.
About The Profile
Can I add multiple pets?
Yes! You can set multiple pets up so each pet has it's own profile.
Why do I need a pet profile, and what can it do?
A pet profile is like a digital ID for your pet, making it easier to manage their information and keep them safe. Here’s why you might need one:
1. Instant Identification & Recovery – If your pet goes missing, anyone who finds them can scan the QR tag on their collar and instantly access their profile, helping them contact you right away.
2. Health & Vet Records – Store vet appointments, vaccinations, allergies, and medical history in one place, so you always have their info handy.
3. Easier Pet Care – Share your pet’s profile with pet sitters, groomers, or daycare providers to ensure they have all the necessary details.
4. Multiple Pet Management – If you have more than one pet, keeping all their records organized in one place saves time and effort.
5. Peace of Mind – Knowing that your pet’s important details are easily accessible in case of an emergency adds an extra layer of security.
Is my data protected?
Yes! With Pawws, your pet’s profile is designed to keep your data secure while still being accessible when needed. Here’s how we protect your information:
Privacy & Security Features
1. Owner Contact Control – You decide what contact details are visible when someone scans the QR tag. You can keep your phone number private while allowing messaging through the platform.
2. Encrypted Data Storage – Your pet’s medical history, documents, and personal details are securely stored and not shared without your permission.
3. No GPS Tracking – Unlike some pet trackers that constantly monitor location, Pawws only provides location info when someone scans the QR tag. This ensures privacy while still helping recover lost pets.
4. Two-Factor Authentication (2FA) – For extra security, you can enable 2FA on your account to prevent unauthorized access.
5. Data Ownership – You own your pet’s data and can update or delete it anytime. We never sell or share it with third parties.
Can I customise my pet page?
Yes, we're adding own customised colours for your pet page, so you can make each page unique to your pet.